Frequently asked questions
Frequently Asked Questions
If we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section.

Account Questions
How can I invest with TopBitcoin ?

To make a investment you must first become a member of TopBitcoin . Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password you receive when signup.

How can I edit or change my profile?

Log into your account and click on the "Account Profile". You can change your profile there. If you want to add or change your e-currency account, you should send support a ticket.

Which e-currencies do you accept?

We accept Bitcoin, PerfectMoney, Payeer, BCH,ETH and Litecoin.

Is the registration free of charge?

Registration is completely free and will take no more than 1 minute.

What if I can't log into my account because I forgot my password?

Click forgot password link, type your username or e-mail and you'll receive your account information.

Investment Questions
Can I invest several deposits at once?

Yes, you can have an unlimited number of deposits, but each of them will be processed separately.

What will be the profit from my investment?

The size and periodicity of your profit depends on the investment plan you have chosen during investment. Profit is accrued automatically to your account balance and you can withdraw it any time.

Can I deposit directly from my account balance?

Sorry, at all deposits must from e-currency and it is more safety and it will more fair for all investors and us.

How long does it take for my deposit to be added to my account?

For bitcoin, you should wait for one confirmation. For other payment processors, it will be updated instantly. After you finish the deposit, it will show in your account.

I'm having trouble opening an account, what should I do?

If you are facing any problem during registration, first please clear your browser cache and cookies then try again. If it doesn't work again, then please contact us and describe the issue. You may also chat with us.

Withdrawal Questions
Can I withdraw my earnings to a different e-currency account ?

No, all payments are done in the e-currency of the same payment system that was used for the investment. We do not exchange currencies when paying out in order to avoid dispute and make an balanced conditions for all payment processors.

Do you have daily withdrawals limit?

The minimum withdraw amount for perfect money, payeer and advcash is $0.1, and for bitcoin it is $2. And you can withdraw unlimited amount and unlimited times daily, no max limit. SOMETIMES DEPOSIT AND WITHDRAW ISSUE 1.All the deposits are automatically added by the system, but very rarely the Perfectmoney, Payeer and Advcash don’t return data to the system, so if it happens, please contact us to send deposit detail for check, then we can add for you. Bitcoin deposit takes at least 30 minutes to show, please don’t be worried. 2. If withdraw don’t send out automatically, please check your account file, make sure the ecurrency account is filled correctly and if not, please contact us. If your question has not been asked or answered here, please contact us using the Support section of the web site.

How long does it take to withdraw my funds?

All withdrawals are processed instantly. And bitcoin will need about 1-12 hours to make payment. All bitcoin will be sent by manual only!

Why my withdrawal request was cancelled and money is on my account balance again ?

It seems that some of your payment details are filled incorrectly or not available in your account. Check your account verification and contact support if necessary.

Affiliate program questions
Do I need to have active investment in order to participate in your Membership Program ?

No, It is free to earn from our affiliate program without having to make an investment with our company. You only need to open an account and start to promote our site .

What is the affiliate Program?

Affiliate Program (Partnership Program) is an opportunity for our members to earn some extra income by inviting other people to open an investment account with top

Can I reinvest my referral commissions? How can I find my referrals details?

Yes. You can withdraw and then reinvest your referral commissions at any time you wish. Just log in to your account and click on “Your Referrals“. It contains full information of your referral details and earned commissions.

Are you protected from DDOS attacks and do you have SSL certificate?

Yes, we are using the most powerful DDOS protection in the industry with 100% up-time guarantee. Our servers are protected by powerful DDOS protection. Also we have issued SSL certificate by Godaddy.

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